Job Summary
| Position Title | Unit Clerk Interpreter |
|---|---|
| Hiring Organization | American Hospital Dubai |
| Job Location | Dubai |
| Base Salary | AED |
| Job Schedule | Full Time |
| Required Degree | Bachelor's Degree |
| Required Skills | Communication Skills, Computer |
| Joining | Immediately |
| Nationality | Any |
| Languages | English, Arabic |
| Category | Administration And Support |
Position Details
- Unit Clerk Interpreter
- Supports the provision of safe, patient and family focused quality care.
- Assists in the departmental daily function in support of patient care while maintaining confidentiality.
- Supports the successful achievements of Units specific goals.
Responsibilities
- Demonstrates ability to prioritize tasks ensuring effective functioning of the unit.
- Follows the chain of command in reporting incidents or concerns.
- Prioritizes workload and completes correspondence in a timely manner.
- Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients queries.
- Ensures safe working environment through strict compliance with Hospital Policy and Procedure regarding safety, infection and security, etc.
- Demonstrates the knowledge and skills required in responding to codes and other emergency situations. Actively participates in mock codes.
- Answers phone call in a polite and professional manner using proper telephone etiquette.
- Registers new patients, make sure pre-registration form is completed and signed and an approved ID (Emirate ID or Passport) is collected.
- Adheres to the hospital policy HPP-206 Identification of Patient during appointment booking and registration.
- Ensures correct entry of blood test, Physician fees, and consumables for patients in Meditech.
- Schedules & books appointments as requested appropriately.
- Transfers and cancels appointments. (Informs patient in regards to the reference number).
- Liaises with Insurance Department.
- Liaises with the Finance Department.
- Coordinates with different departments for appointments booking (urgent or routine).
- Directs patient to other department as required.
- Encourages patients to complete Press Ganey/patient satisfaction survey.
- Ensures that all stands layout are filled and updated with new brochures.
- Assists in orientation of new staff member.
- Ensures that the place of work and surrounding area is kept clean & organized at all time.
- Demonstrates adequate Medical Terminology.
- Demonstrates computer literacy (in Meditech System) and efficiency.
- Ensures that the register book is up to date to reflect 24hrs status for admissions, transfers and discharges.
- Updates patients bed list including sitter information.
- Answers all patients call bell in a courteous timely manner, and follow up with concerns.
- Acts as an interpreter when needed.
- Ensures proper handover to the upcoming UCI, using the UCI handover tool.
- Maintains /orders unit stationery on Lawson / in conjunction with the Clinical Coordinator/Manager/designee.
Requirements
- High School Graduate
- Excellent English and Arabic verbal/written communication skills is mandatory
- Basic computer literacy
- Exposure to / experience with customer service principles
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