Job Summary
| Position Title | Uaen Routing Team Agent |
|---|---|
| Hiring Organization | Al Futtaim |
| Base Salary | AED |
| Job Schedule | Full Time |
| Required Skills | Communication Skills, Help Desk Software |
| Required Experience | 2 years |
| Joining | Immediately |
| Nationality | Any |
| Languages | English |
Position Details
- Ensure a seamless customer journey by offering an inspiring and rewarding customer experience with great quality for last mile services Journey
- This includes in particular: To support the market Service Fulfilment team by working with IT solutions (platform) for the market
- Carry out the tasks of capacity management to improve overall performance of last mile delivery of services for both stores and online orders by ensuring an up to date and accurate services capacities
- To contribute to the development of business and people and implement, assess standards, guidelines and policies within your area of expertise
- To build and retain a long-lasting relationship with new and existing customer and service providers by ensuring a positive shopping experience that creates trust in the brand
- Using Key Performance Indicator (KPI) to know areas for improvement, potential and to be shared to stores, service providers and other stakeholders
Responsibilities
- To ensuring that capacity for both store and online orders are maintained with the correct system set up
- Responsible to define and maintain short and mid-term service and capacity parameters based on available forecasts
- Prepares Service Providers set up in the system
- Ensure all services are linked to correct template
- Contribute to short-and mid-term development of existing service partners through trainings in processes and systems
- Preparing appropriate plans and schedules in order to meet Delivery and Assembly needs
- Responsible for securing accurate reporting of service costs through efficient and accurate reconciliation of invoicing of contract costs and connected analysis
- Maintaining the KPI reports and preparing an action plan for those areas of concerns
- Preparing the daily delivery and assembly schedule of stores and online order
- To Ensure all delivery and assembly jobs are routed with accurate data recording
- To Ensure that allocation of fleet resources is done efficiently to meet the productivity and lead time criteria
- Monitor the contingency plans to meet the Delivery and Assembly needs in field with service providers
- Ensure all system procedures are adheres as per policy / SOPs
- Monitor the feedback from service providers and implement action plan accordingly
- Ensure to increase the productivity of service providers by efficient resource allocation
- Ensure that transport management system is monitored and utilized to reduce repetitive work
- To contribute to the departments action plan and taking ownership for its delivery
Requirements
- Previous sales experience
- Excellent communication skills, especially persuasion, to clearly convey the benefits of a product to potential customers
- Active selling and support customers with product expertise, through digital channels
- Minimum 2 years of experience in a similar role
- Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale
- A strong understanding of the products and services
- Patience when handling tough cases
- Experience with help desk software and remote support tools
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