Systematic planning, implementing, monitoring, and revision of all the channels of communication between stores and regional office
It also includes the organization and dissemination of new communication directives connected with all different departments of Marks and Spencer
Communications with Store managers, employees and stakeholders to keep them informed of company developments
To create strategies to increase employee awareness, engagement and to promote productivity contributes to the sales plan through the delivery of effective reporting and IT systems
Responsibilities
Uses the business daily, weekly and monthly MI to understand store performance in line with the Operations Plan and KPIs
Support business to make discernible differences across the operations with accurate and insightful data analysis
Demonstrate knowledge of and experience with software tools to create, edit, and analyze complex reports, graphs, and presentations
Be able to make sound decisions and the ability to take initiative and accountability for the accuracy of information
Investigates & manages all financial systems to maintain accuracy, drive efficiency and provides advice & solutions where necessary to maintain data integrity
Provides evidence to stores to drive actions required to reduce stock and cash losses
Monitors the shrinkage action planning process and assists in the identification, protection and improvement of stock loss across the store
Provides productivity data, reviews and makes recommendation leading to improve Business targets
Support Operations Manager in communicating and cascading key messages to store team members
Monitors stores staffing model reflects store activity; makes recommendations to utilize the maximizing resource process to ensure right people, right place, and right time
Ensures the retail communication plan is delivered on time through the working week framework
Requirements
Excellent English skills (speaking, writing and reading)