Al Futtaim is looking for Uaen Crm Team Leader having Bachelor's Degree Any nationality holder can apply for this job. You must be fluent in English....
To assist the group leader in controlling and managing the execution of pre-determined tasks within the CS Department
To monitor and control day to day job tasks and ensure service performance standards
Daily reporting of problems areas and to highlight specifics to CR group leader
To also ensure smooth inter-departmental interactions
To effectively manage and motivate CS staff towards achievement of work objectives
Responsibilities
Monitor the level and quality of Customer Service given by the CS staff at the Information Desk area at the Stores Entrance, the Telephone Operators and Playroom area
Support the Customer Services Manager to increase customer service levels by obtaining customer feedback and suggestions, collecting all the feedback from customers from different points in the store and collating report s to present to the store management team
The Customer Service levels are measured by the ISCC results twice a year
Motivating the Customer Service staff towards achievement of work objectives
Support the team to achieve their objectives by ensuring they understand the company business plan and objectives
Be Train the Trainer for the department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings
Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system
Monitor attendance of the customer service co-workers and monitor sickness and other absences levels
Provide the Customer services manager with feedback and their recommendations during the Probationary period reviews and annually reviews for the staff in the customer service department
Ensure the staff working in the Playroom area are trained to handle children, Ensure staff working within the Playroom receive H&S training, Fire Evacuation training
Requirements
Exceptional creativity
Excellent communication and presentation skills
Organizational and time-management skills for meeting deadlines in a fast-paced environment
A Bachelors Degree minimum required
Must have at least 1 years experience in a Finance function
Excellent mathematical and numerical & analytical skills