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Travel Services Agent

Jobs in Air Arabia

Air Arabia is looking for Travel Services Agent having Bachelor's Degree in Tourism/Management or equivalent with minimum experience at least 2 years....

Job Summary

Position Title Travel Services Agent
Hiring Organization Air Arabia
Base Salary AED
Job Schedule Full Time
Required Degree Bachelor's Degree in Tourism/Management or equivalent
Required Skills Airline/Travel Products And Services
Required Experience 2 years
Joining Immediately
Nationality Any
Languages English

Position Details

  • Efficiently promotes and executes the day-to-day Air Arabia sales and customer services of the corresponding sales shop to achieve set targets and objectives
  • Properly handles/directs customers inquiries and complaints in the right channel to enhance the customers experience and ensure their satisfaction

Responsibilities

  • Works on promoting Air Arabia sales and customer activities as per guidance of Supervisor/Manager and in line with the policies and procedures, , these activities include but not limited to tickets, packages, holidays, visas, insurance, car rental, etc
  • Processes reservations, travel bookings, and modifications on bookings for walk-in/calling customers and agents, issues tickets and finalizes all necessary travel arrangements thru the system; Implements cross-selling techniques identified by the company to promote its products and services and to achieve the individual target set for him/her
  • Follows up on all updates and new products or systems introduced by the company to maintain solid and proper knowledge of the company’s services and products
  • Contributes to maximizing sales and profitability by selling ancillaries, insurance, holiday packages, visas, and air rewards
  • Educates customers on all new promotions, campaigns, and special offers, and refers them to specialized personnel when needed
  • Establishes contact with current and potential customers to recover/enhance sales and build trust and credibility at customers level
  • Participates in outdoor promotions and sales blitz to promote the company’s products and corporate image
  • Responds to all customers inquiries and handles/directs their complaints raised by visits, calls, emails, etc
  • immediately and effectively ensuring a positive image of Air Arabia is always reflected
  • Handles all customers in a friendly welcoming attitude and refrains from any attitude that might lead to customer dissatisfaction
  • Communicates with airport team and visa check team to coordinate check-in procedures and formalities with assigned parties whenever required
  • Notifies customers with any changes or modifications on the flights such as delay, cancellations, others, etc
  • Processes /monitors visa applications and cancellations thru the proper channel in line with the Air Arabia general policies and procedures
  • Maintains the company’s property such as publications, brochures, equipment, office, waiting area, etc
  • in a good condition keeping in mind the Air Arabia corporate image
  • Performs other duties as required by the Supervisor/Head of Sales Shops

Requirements

  • Bachelor’s degree in Tourism/Management or equivalent
  • Additional qualification in Aviation/IATA/Tourism is a plus
  • Proficient in Microsoft Office: Word, Excel, Power Point
  • Good in English and French Languages (Arabic where necessary)Fresh graduates may be considered for this role given they demonstrate the required competencies
  • 2 years of experience in a customer service industry, preferably in Travel/Airline or tourism
  • Acceptable knowledge in Airline/Travel products and services
  • Capable of understanding customers problems and directing them in the right channel
  • Effective communication skills to utilize in building sales and marketing techniques
  • Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests
  • Capable of recommending alternate solutions to customers problems
  • Effective persuasive, negotiation, and problem-solving skills
  • Ability to work for long hours and under pressure
  • Employs interpersonal relations to support company’s objectives
  • Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Air Arabia