Job Summary
| Position Title | Travel Services Agent |
|---|---|
| Hiring Organization | Air Arabia |
| Base Salary | AED |
| Job Schedule | Full Time |
| Required Degree | Bachelor's Degree in Tourism/Management or equivalent |
| Required Skills | Airline/Travel Products And Services |
| Required Experience | 2 years |
| Joining | Immediately |
| Nationality | Any |
| Languages | English |
Position Details
- Efficiently promotes and executes the day-to-day Air Arabia sales and customer services of the corresponding sales shop to achieve set targets and objectives
- Properly handles/directs customers inquiries and complaints in the right channel to enhance the customers experience and ensure their satisfaction
Responsibilities
- Works on promoting Air Arabia sales and customer activities as per guidance of Supervisor/Manager and in line with the policies and procedures, , these activities include but not limited to tickets, packages, holidays, visas, insurance, car rental, etc
- Processes reservations, travel bookings, and modifications on bookings for walk-in/calling customers and agents, issues tickets and finalizes all necessary travel arrangements thru the system; Implements cross-selling techniques identified by the company to promote its products and services and to achieve the individual target set for him/her
- Follows up on all updates and new products or systems introduced by the company to maintain solid and proper knowledge of the company’s services and products
- Contributes to maximizing sales and profitability by selling ancillaries, insurance, holiday packages, visas, and air rewards
- Educates customers on all new promotions, campaigns, and special offers, and refers them to specialized personnel when needed
- Establishes contact with current and potential customers to recover/enhance sales and build trust and credibility at customers level
- Participates in outdoor promotions and sales blitz to promote the company’s products and corporate image
- Responds to all customers inquiries and handles/directs their complaints raised by visits, calls, emails, etc
- immediately and effectively ensuring a positive image of Air Arabia is always reflected
- Handles all customers in a friendly welcoming attitude and refrains from any attitude that might lead to customer dissatisfaction
- Communicates with airport team and visa check team to coordinate check-in procedures and formalities with assigned parties whenever required
- Notifies customers with any changes or modifications on the flights such as delay, cancellations, others, etc
- Processes /monitors visa applications and cancellations thru the proper channel in line with the Air Arabia general policies and procedures
- Maintains the company’s property such as publications, brochures, equipment, office, waiting area, etc
- in a good condition keeping in mind the Air Arabia corporate image
- Performs other duties as required by the Supervisor/Head of Sales Shops
Requirements
- Bachelor’s degree in Tourism/Management or equivalent
- Additional qualification in Aviation/IATA/Tourism is a plus
- Proficient in Microsoft Office: Word, Excel, Power Point
- Good in English and French Languages (Arabic where necessary)Fresh graduates may be considered for this role given they demonstrate the required competencies
- 2 years of experience in a customer service industry, preferably in Travel/Airline or tourism
- Acceptable knowledge in Airline/Travel products and services
- Capable of understanding customers problems and directing them in the right channel
- Effective communication skills to utilize in building sales and marketing techniques
- Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests
- Capable of recommending alternate solutions to customers problems
- Effective persuasive, negotiation, and problem-solving skills
- Ability to work for long hours and under pressure
- Employs interpersonal relations to support company’s objectives
- Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs
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