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Service Advisor

Jobs in Al Tayer Group

Al Tayer Group is looking for Service Advisor having Vocational qualification in automotive trade with minimum experience at least 2-5 years....

Job Summary

Position Title Service Advisor
Hiring Organization Al Tayer Group
Base Salary AED
Job Schedule Full Time
Required Degree Vocational qualification in automotive trade
Required Skills Automobile
Required Experience 2-5 years
Joining Immediately
Nationality UAE
Languages English
Category After Sales Technical

Position Details

  • (UAE National)

Responsibilities

  • To provide professional service to the customers, in terms of accurately recording and organizing quality
  • repair and maintenance services so as to enhance customer retention and after sales revenue giving
  • professional advise to customers on current and future maintenance needs
  • Functional Roles and Responsibilities
  • Receive and greet customers, discuss servicing/ repair needs, guide them on assessment & repair of
  • problems/ faults and service requirements based on manufacturer recommendation and when agreed to
  • record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.
  • Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare
  • clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to
  • ensure that work is progressing in proper manner.
  • Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed
  • standard and to satisfy the customer that the job has been carried out as desired.
  • Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of
  • the customer and authorities of the workshop so as to ensure continuity of business.
  • Establish healthy and profitable relationship by proactively communicating and following up with the existing
  • as well as prospective customer on performance of their cars and if they require any service attention so as to
  • consolidate and enhance the customer base.
  • Keep the customers constantly posted on the status of the back order parts, their actual date and time of
  • arrival to assure customer of the company’s genuine interest in sorting out his problem so as retain customer’
  • s confidence.
  • Keep customers periodically informed about the work progress and deliver vehicles after collecting the
  • repair charges / LPO/ IPO.
  • Up sell new accessories, service packages, additional service and participate actively in service campaign.
  • Upgrade product knowledge through web based training and class room training.
  • Establish cordial relation with customers and workshop staff.
  • Follow up on Work In Progress (WIP) targeting closer in 30 days.
  • Follow-up with customers on long pending vehicles for taking delivery.

Requirements

  • Vocational qualification in automotive trade or
  • Diploma in Automobile Engineering or graduate
  • 2 -5 years experience in automotive trade
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Al Tayer Group