Job Summary
| Position Title | Service Advisor |
|---|---|
| Hiring Organization | Al Tayer Group |
| Base Salary | AED |
| Job Schedule | Full Time |
| Required Degree | Vocational qualification in automotive trade |
| Required Skills | Automobile |
| Required Experience | 2-5 years |
| Joining | Immediately |
| Nationality | UAE |
| Languages | English |
| Category | After Sales Technical |
Position Details
- (UAE National)
Responsibilities
- To provide professional service to the customers, in terms of accurately recording and organizing quality
- repair and maintenance services so as to enhance customer retention and after sales revenue giving
- professional advise to customers on current and future maintenance needs
- Functional Roles and Responsibilities
- Receive and greet customers, discuss servicing/ repair needs, guide them on assessment & repair of
- problems/ faults and service requirements based on manufacturer recommendation and when agreed to
- record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.
- Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare
- clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to
- ensure that work is progressing in proper manner.
- Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed
- standard and to satisfy the customer that the job has been carried out as desired.
- Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of
- the customer and authorities of the workshop so as to ensure continuity of business.
- Establish healthy and profitable relationship by proactively communicating and following up with the existing
- as well as prospective customer on performance of their cars and if they require any service attention so as to
- consolidate and enhance the customer base.
- Keep the customers constantly posted on the status of the back order parts, their actual date and time of
- arrival to assure customer of the company’s genuine interest in sorting out his problem so as retain customer’
- s confidence.
- Keep customers periodically informed about the work progress and deliver vehicles after collecting the
- repair charges / LPO/ IPO.
- Up sell new accessories, service packages, additional service and participate actively in service campaign.
- Upgrade product knowledge through web based training and class room training.
- Establish cordial relation with customers and workshop staff.
- Follow up on Work In Progress (WIP) targeting closer in 30 days.
- Follow-up with customers on long pending vehicles for taking delivery.
Requirements
- Vocational qualification in automotive trade or
- Diploma in Automobile Engineering or graduate
- 2 -5 years experience in automotive trade
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