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Sales And Customer Care Associate

Jobs in Al Tayer Group

Al Tayer Group is looking for Sales And Customer Care Associate having Bachelor's Degree or Diploma with minimum experience at least 2 years....

Sales And Customer Care Associate
Full Time
Ounass
09/08/2023
Depend on Experience
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Job Summary

Position Title Sales And Customer Care Associate
Hiring Organization Al Tayer Group
Base Salary AED
Job Schedule Full Time
Required Degree Bachelor's Degree or Diploma
Required Skills Communication Skills
Required Experience 2 years
Joining Immediately
Nationality Any
Languages English, Arabic
Category Ounass

Position Details

  • UAE National
  • The Sales and Customer Care Associate will be responsible for ensuring every interaction exceeds our customer expectation. He/She will provide exceptional experience ensuring that all communication and actions taken delivers exceptional service maximizing every sales opportunity.

Responsibilities

  • Act as the primary point of contact for all our customers.
  • Liaise professionally with all internal departments over inquires and issues raised by customers
  • Work independently and self-motivated
  • Ensure that the in-house processes and procedures are always adhered to
  • Always exceed customer expectations and provide solutions to problems.
  • Friendly and tactful personality
  • Good time keeping
  • Hit KPI s, productivity targets and sales targets
  • Assist customers with all Level 1 inquiries via several channels (email, telephone, WhatsApp, live
  • chat and social media)
  • Able to manage a CRM system to log and create cases.
  • Communicate promptly any information to customers about their orders or inquires with first time resolution
  • To help customers to register online and/or to process their orders
  • Deal with complaints and provide all information required for senior agents or TL to deal with the escalations
  • To handle customers with professionalism
  • Articulate with exceptional writing skills (including good spelling and grammar) in English and Arabic
  • Maintain a high level of service awareness at all time
  • Maximize sales opportunities deriving from all customer contacts
  • Identify high spending or priority level customers that can be passed to the Personal Shopping team.
  • To manage in store inquires seamlessly for the customer providing a full Omni Channel experience

Requirements

  • Bachelor s degree or Diploma in any related field
  • 2 years of call centre/customer service experience
  • Clear communication skills (Arabic and English)
  • Ability to use positive language
  • Willing to learn and grow
  • Committed to the job responsibility
  • Takes ownership for own personal development
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Al Tayer Group