Job Summary
| Position Title | Parts Advisor |
|---|---|
| Hiring Organization | Al Futtaim |
| Base Salary | AED |
| Job Schedule | Full Time |
| Required Degree | Diploma in Auto or Electro Mechanic |
| Required Skills | Communication Skills. |
| Required Experience | 2-3 years |
| Joining | Immediately |
| Nationality | Any |
| Languages | English |
Position Details
- The primary focus of the role will be to find and assist in fulfilling customer requirement of parts and be able to supply as soon as possible his requirement and can advise related parts.
Responsibilities
- Handle complete parts sales process of walk-in and telephone customers from enquiry to sales order process to achieve monthly budgeted net sales.
- Responsible for credit customer s follow-up of payments as per credit terms and conditions granted to the customers.
- Ensure to communicate and consume parts ordered on urgent orders as soon as parts received.
- Collect retail customer data and feedback in the given format and convert them to service to generate additional revenue of labor and recalls.
- Ensure sales orders, purchase orders, deliveries, cash collection, cash deposits are closed on time as per company standards and documents are filed for records.
- Assist warehouse team with monthly perpetual inventory to maintain stock inventory with no discrepancy during annual stock report.
- Follow customer service values and achieve CSV targets to surpass in meeting the needs and expectations of the customers.
- Ensure quality of job to avoid errors/rework and ensure customer engagement by taking actions against customer complaints
- Comply with company QHSE guidelines and SOPs (standard operati and report all incidents to the manager
- Participate in Toolbox Talks and undertake safety awareness trainings as provided by the company
Requirements
- Stakeholder management.
- Customer management experience.
- Automotive parts experience.
- Communication skills.
- Diploma in Auto or Electro Mechanic.
- 2-3 years experience within spare parts operations, preferably at an automotive parts sales counter, familiarity with safety standards.
- Proficient with SAP.
- Proficient with Microsoft Office.
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