Job Summary
| Position Title | One Touch Service Officer |
|---|---|
| Hiring Organization | Sofitel Dubai The Palm |
| Job Location | Dubai |
| Base Salary | AED |
| Job Schedule | Full Time |
| Required Skills | Hotel Fire Procedures, Hotel Security Procedures |
| Joining | Immediately |
| Nationality | Any |
| Languages | English |
Position Details
- One Touch Service Officer
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
- To respond to any changes in the department as dictated by the needs of the hotel.
Responsibilities
- To be a Heartist of the Front Office department and of the hotel, in and outside the work place.
- To always keep the working area clean and well maintained.
- To use appropriate materials, equipments and supplies for the smooth run of the OTS operations and to ask for requisitions accordingly.
- To properly use the telephone etiquette as per Sofitel standards.
- To attend and handle all guest requests received for internal services, including Room Service orders, as per the hotel standards and procedures.
- To answer and handle incoming calls, wake up calls and messages, properly using the telephone etiquettes and Sofitel standards.
- To coordinate with all departments as per guests and operational needs. To monitor and follow up all these guest requests and to ensure that all guests enjoy their stay being offered the finest personal service.
- To respect the privacy of the guests and the confidentiality of the information.
- To report any guest comment or complaint, to respond with Sofitel problem resolution techniques.
- To inform concerned division or department heads whenever a matter is delayed or not solved.
- To update the above requests in HotSos, Micros and Opera.
- To be aware of and to follow emergency and security procedures.
- To fulfil administrative tasks, office coordination and filing.
- To read and update logbooks.
- To update guest history in Opera.
- To set up inventory and monitor supplies and other commodities upon guest requests.
- To keep all equipment clean, areas tidy and well maintained.
Requirements
- Hotel fire procedures
- Hotel security procedures
- Hotel Health and Safety policy and procedures
- Hotel Facilities and attractions
- Hotel standards of operation and departmental procedures
- Sofitel Keys of Luxury and Appearance guidelines
- Sofitel BE Magnifique vision and its corresponding strategies
- Methods of accepted payment of the company
- Short and long term company marketing promotions
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