To manage the implementation of technology projects and changes, provide subject matter expertise of various complexity based on an in-depth understanding of the bank’s systems, processes and functional business requirements and help design and develop technical solutions while supporting business with the management and maintenance of business systems
Responsibilities
Responsible for SLA management and KPI
Responsible for managing high availability and 24/7 support
Follow up with vendors and external partners on the issues and resolutions
Responsible for coordinating and assisting internal teams for hardening / patching upgrade and schedule maintenance
Responsible for troubleshooting critical issues and communicate all customer impacted issues to line manager and concern teams
Responsible for health check & architecture documentation
Responsible for maintaining access list, tracking sheet for incidents and change releases
Responsible for maintaining PCIDSS standards
Responsible for preparing root cause analysis report for every customer impacted issue
Responsible to provide support to project team on any project related work
Provide UAT support for the systems assigned
Requirements
Proficient in with ATM Switches(Base24 eps) , ISO Messages and data structures, Visa and MasterCard Interfaces
In depth knowledge in cards (Debit, Credit, Pre-paid cards), issuing and acquiring payments, Switching and transaction routing, Merchant Management, ATM , POS terminals and Banking Kiosks
In depth knowledge in ATMs (NCR, Diebold ) and ATM Message protocols( NDC, IFX, ATM Web Interfaces), Cash Deposit machines, Cash recyclers, Video Teller Machines, ATM Flow and state management , ATM Experience Management (NCR Connections, Aptra Activate , Wincor Proflex, Anti Skimming, HSM (Thales, Safenet) and Key management
Leadership skills – Self-motivated, capable of leading multi-lingual and cross-cultural teams independently
Strong project management skills with experience in multi-faceted project throughout the entire project life cycle
Understanding business needs, requirements, and expectations and devising; transforming functional requirement into technical solutionKnowledge on smart and non-smart card solutions, Chip Payment (EMV) Technology
EMV developments and trends
Understanding of MasterCard/Visa Payment systems specifications, ISO Message interfaces , file handling and security key management
Knowledge on payment gateway systems and solutions, 3DSecure/SecureCode specifications and interfaces
Understanding on ATM/EFTPOS terminals, secure communications and solutions
Understanding of Reward and Loyalty Applications with Card Payments Systems
Knowledge on Payment Card Industry(PCI) and Payments Applications Security Standards
Knowledge on Card and Chip Personalization Systems and host interfaces, instant personalization solutions