The main function of this role is to implement the escalation process and providing guidance on ER matters
The role will consist of maintaining the ER speak up channels for employees to raise concerns and manage ER Cases , ensuring the cases are investigated and tracked in line with the escalation process, developing and maintaining metrics and reports, ensuring the outcome of each case is compliant, fair, consistent with business priorities and local labor law and adhering to the Al-Futtaim values
The role will also require implementing, and maintain the Policy Framework, Compliance processes and Business Ethics policies, guidelines, and other relevant ethics-related documentation for the organization
Responsibilities
To provide timely and accurate advice on employee relations issues, HR policies, local labor law practices, policy standards and compliance risk
To mediate conflict, to conduct employee investigations, to conduct disciplinary hearings always remaining impartial, confidential, fair and professional
Must be able to make recommendations for corrective and disciplinary action
To ensure ER policies/codes & processes are current, conform and comply with the relevant labor laws
)To constantly communicate and implement the end to end process of the policy framework, compliance processes group-wide grievance/speak up, disciplinary, and the escalation process
To act as a translator in employee grievance or appeal hearings and to communicate ER programs and strategies
Ensure effective working relationships in a diverse multi-cultural & competitive commercial environment
Represent ER on various internal/external committees
Have the ability to develop SOPs, SLAs and lean process flows
Developing ER training program and material
Ensure accuracy in all ER administrative tasks, (legal, financial and reputational) for group-wide employee relations
Maintain a strong network of internal and external specialists and peers
Involvement in HR strategic projects as required
Support the Line Manager with the policy project review process, consolidation, monitoring and delivery
Support the Line Manager with HR Compliance Reviews
monitor controls and key performance indicators (KPIs) for an effective compliance program performance management and for the speak program
Analyze and report on the compliance program and speak up performance
Carry-out compliance risk assessment and due diligence covering all areas of the Ethics policies
Analyze and report on disciplinary process
Roll out campaigns creating awareness on ER related matters, such as the COCE, speak up, etc
Implementation of corporate ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers
Requirements
Communication skills and the art of dealing with others
Attention to detail
Must want to help others and be empathetic, caring, calm and compassionate
Excellent team working skills
Must be organized and efficient
Ability to analyze and concisely explain verbally and in writing legislative and/ or policy changes
Ability to multi-task within a demanding environment
Ability to analyze reports, preparing summaries and propose actions were relevant
Strong knowledge of employee relations
Minimum 5 years relevant working experience in HR and/or ER in the GCC
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience
Employment law knowledge
Proven track record in project management and delivery
Experience in drafting/ editing policy documentation
Good understanding of the various functional areas and risk within HR and their role/ importance
Excellent verbal and written communication skills
Excellent knowledge in the use of the Microsoft suite such as Excel, Word, Powerpoint, etc