Customer Support Centre Agent

Jobs in Al Futtaim

Al Futtaim is looking for Customer Support Centre Agent having High School Any nationality holder can apply for this job....

Customer Support Centre Agent
Full Time
09/05/2023
Depend on Experience
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Job Summary

Position Title Customer Support Centre Agent
Hiring Organization Al Futtaim
Base Salary AED
Job Schedule Full Time
Required Degree High School
Required Skills Analytical Skills, Communication And Interpersonal Skills,
Joining Immediately
Nationality Any
Languages Arabic/English

Position Details

  • Ensure a seamless customer journey by offering a hassle free, consistent, inspiring and rewarding customer experience with great quality for all non-face-to-face contacts
  • This includes in particular: Build and retain a long lasting relationship with new and existing customers by ensuring a positive shopping experience that creates trust in the brand before and after their visit to contribute to commercial growth

Responsibilities

  • Ensure that all cases are accurately raised in CRM for follow up and accurate data recording
  • Ensure that all customer emails and social media complaints are followed up and resolved within 24 hours of being received
  • Follow department action plans to ensure an improved customer experience and a constant approach
  • Work towards achieving first call resolution by finding and offering a solution to the customer
  • Communicate with all customers in a positive, friendly and apathetic manner to provide a consistent meeting with the customer The transport management system should be monitored and customers contacted when delays are expected or when customers have requested a call back through the drivers tablet

Requirements

  • Minimum Qualifications and Knowledge: High School
  • Arabic/English speaker Minimum Experience: Similar experience in previous role
  • Call center experience working with Genesis /CRM systems is an advantage
  • Retail background Job-Specific Skills: Excel and computer literate
  • Thinking and Analytical Skills, Effective Communication Behavioral Competencies:
  • Thinking and Analytical Skills, Effective Communication Interpersonal Skills, Strong people and time management skills, Problem Solving, Confident
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Al Futtaim