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Customer Success Specialist

Jobs in Aramex

Aramex is looking for Customer Success Specialist having Bachelor's Degree with minimum experience at least 3-5 years. You must be fluent in English....

Customer Success Specialist
Full Time
Freight
Dubai
09/12/2023
Depend on Experience
APPLY
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Job Summary

Position Title Customer Success Specialist
Hiring Organization Aramex
Job Location Dubai
Base Salary AED
Job Schedule Full Time
Required Degree Bachelor's Degree
Required Experience 3-5 years
Joining Immediately
Nationality Any
Languages English
Category Freight

Position Details

  • Customer Success Specialist
  • Focal point for customer s shipping requests for land, sea and air freight in the industrial segment. Coordinate with the internal operations on all shipping request.

Responsibilities

  • Provide freight solutions to customers for land, sea and air freight.
  • Assist customers on status of their shipment, outstanding shipments or tracking.
  • Manage end to end shipment life cycle liaising with all internal and external stakeholders
  • Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
  • Takes and handles customer inquiries, e.g. Track and Trace
  • Responsible for all KPIs and SLAs agreed with allocated customers
  • Takes and registers all customer complaints
  • Drives solution of customer complaints by solving it directly or assigning tasks to other function
  • Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
  • Ensure seamless transaction liaising with Pricing and Billing teams

Requirements

  • 3-5 years experience in the Freight industry
  • 2-5 years experience of Customer Service preferably handling key business clients
  • Good Express product knowledge
  • Working knowledge of transportation management systems (TMS)
  • Ability to handle challenging situation in a composed manner
  • Excellent English Verbal & Written skills
  • Bachelor s degree in Industrial Engineering, Supply Chain, Logistics or Engineering
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Aramex