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Customer Services Executive

Jobs in Adnoc

Adnoc is looking for Customer Services Executive having Bachelor's Degree with minimum experience at least 5 years. You must be fluent in English....

Customer Services Executive
Full Time
Business Support & Commercial
08/31/2023
Depend on Experience
APPLY
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Job Summary

Position Title Customer Services Executive
Hiring Organization Adnoc
Base Salary AED
Job Schedule Full Time
Required Degree Bachelor's Degree
Required Experience 5 years
Joining Immediately
Nationality Any
Languages English
Category Business Support & Commercial

Position Details

  • Assists in the development of Company’s Customer Services policy and procedures in line with industry best practices and Company’s scope of works for all Customer Services activities
  • Participates in establishing Company processes for recording of customer payment options, complaints resolution, metering, billing, credit & collection, and all billing systems related topics
  • Interacts with other Company divisions to establish customer service procedures and project data links
  • Handling Gas Sales and Purchase Agreement of large commercial and Industrial customers

Responsibilities

  • Carries out his duties in accordance with specifications and Company policies and regulations
  • Set up all Customers accounts (entering customer and account data from source documents within stated time limits)Handling customer inquiries, complaints and provide appropriate solutions with time frame limits and follow up to ensure the resolution and closing customer complaints
  • Prepare and periodically present a management dashboard for review of customer complaint statusFollow up with the customer to ensure the invoices paid within the payment terms
  • Identify customer needs to achieve satisfaction
  • Build sustainable relationship with the customers through interactive communication (tel, email, face to face meeting, etc)
  • Provide accurate, valid, complete information, deals and promotions
  • Handle customer complaints and provide appropriate solutions with time frame limits SLAs with support from concerned department
  • Continuous follow up with big customers regarding the services experience to improve stakeholder relations, enhance commercial contractual terms (eg. consumed volume, unit price, TOP percentage, etc)
  • Build and maintain high level contacts with customers, including other business and project partners
  • Generate Invoices using the applied systems and send them to the customers
  • Gather the information related to the outstanding, ageing of debtors and follow ups with customers Upload vendor Invoices to the system post verification by concerned sales team Assists in the development of Company’s Customer Service policy and procedures in line with industry best practices
  • Implements and monitor Company’s Customer Services policies and procedures to ensure they are in accordance with industry best practices
  • Assists in the development of Company’s scope of works for all Customer Services activities and the interactions that occur with other divisions
  • Carries out Company processes for recording of customer payment options, complaints resolution, and metering, billing, credit & collection theft of gas, commercial and industrial gas sales contracts, insolvency, and all other billing systems related topics
  • Handling all commercial terms of Gas sales contracts with major commercial and industrial customers and also with virtual pipeline operators
  • Ensure compliance to all contractual terms of GSPA such as MGO, payment, deposit replenishment, price revision etc
  • Ensures that all Customer Services activities are completed in line with the original design intent are on time and within budget and comply with contractual obligations and present findings to Management
  • Interacts with other Company divisions to establish and monitor customer service procedures and project data links related to customer data recording
  • Analyzes Customer feedback and prepare recommendations for product and or process development based on information received for communication with Management
  • Communicates courteously with customers by telephone, email, letter and face to face
  • Keeps accurate records of discussions or correspondences with customers
  • Responds to telephone and email inquiries on services in a timely manner
  • Prepares reports and other related administrative tasks
  • Handles customers invoices & billing activity

Requirements

  • Frequent work-related contact with immediate line manager, VPs, peer, Managers and team members
  • ADNOC Group of Companies / ADNOC HQ
  • Frequent contact with customers, prime business contacts including consultants, contractors, developers and equipment & service suppliers and agents
  • Contact with Government authorities
  • Bachelors Degree in Business Administration or Sales or equivalent
  • 5 years of experience in a customer service in preferably a Gas Distribution or a Utility Company
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Adnoc