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Customer Service Assistant

Jobs in Al Futtaim

Al Futtaim is looking for Customer Service Assistant having Bachelor's Degree with minimum experience at least 3-5 years. You must be fluent in English....

Job Summary

Position Title Customer Service Assistant
Hiring Organization Al Futtaim
Base Salary AED
Job Schedule Full Time
Required Degree Bachelor's Degree
Required Skills Communication Skills
Required Experience 3-5 years
Joining Immediately
Nationality Any
Languages English

Position Details

  • The overall purpose of this role is the efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall.

Responsibilities

  • Customer Service:
  • Responsible for providing high standards of customer service to visitors bearing in mind cultural sensitivities and varying levels of expectations.
  • Site Knowledge:
  • Responsible for developing an in depth understanding of the retail centre to assist to any customer queries.
  • Mall Collaterals:
  • Responsible for maintaining adequate stock of mall collaterals.
  • Resolution of Problem:
  • Responsible for proactively resolving customer complaints/ issues within the delegated level of authority.
  • Coordination:
  • Coordinate with other departments within the mall, with respect to any issues relevant to these areas.
  • Sales:
  • Perform sales daily for gift vouchers/gift card, business services and other tie in services as well as to proactively seek to increase profit to the business.
  • Management Support:
  • Provide support to the inter-departments at Festival Centre so as to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions
  • Emergency Aid:
  • Provide basic level first aid services and emergency assistance to the customer
  • Job Context:
  • The role is required to provide high level of customer service experience services in a professional and efficient manner which will reflect the company s reputation in the shopping center industry. Serve as a point of contact for the Mall and for responding and assisting all customer queries in a friendly and efficient manner. Abide by the customer service guidelines as well as all AFGRE HR policies.

Requirements

  • Customers relations support
  • Accept to work on weekends, official holidays and outside the official working hours
  • Basic sales and accounting
  • Friendly, approachable, honest and trustworthy
  • Be flexible and efficient
  • Proactive, punctual and reliable.
  • Positive, cheerful mentality and open to work attitude
  • Graduation in any degree
  • Fluent in English, Arabic preferred
  • 3-5 years relevant customer service experience in a shopping center or hospitality background preference for front-desk.
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Al Futtaim