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Customer Relations Senior

Jobs in Al Futtaim

Al Futtaim is looking for Customer Relations Senior having Bachelor's Degree with minimum experience at least 3 to 5 years. You must be fluent in English....

Customer Relations Senior
Full Time
09/06/2023
Depend on Experience
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Job Summary

Position Title Customer Relations Senior
Hiring Organization Al Futtaim
Base Salary AED
Job Schedule Full Time
Required Degree Bachelor's Degree
Required Skills Communication Skills
Required Experience 3 to 5 years
Joining Immediately
Nationality Any
Languages English

Position Details

  • To assist the CS Manager in controlling and managing the execution of pre-determined tasks within the CS Department. To monitor and control day to day job tasks and ensure service performance standards. Daily reporting of problems areas and to highlight specifics to the CS Manager. To also ensure smooth inter-departmental interactions. To effectively manage and motivate CS staff towards achievement of work objectives.

Responsibilities

  • Monitor the level and quality of Customer Service given by the CS staff at the Information Desk area at the Store s Entrance, the Telephone Operators and Playroom area.
  • Support the Customer Services Manager to increase customer service levels by obtaining customer feedback and suggestions, collecting all the feedback from customers from different points in the store and collating report s to present to the store management team. The Customer Service levels are measured by the ISCC results twice a year.
  • Organize and ensure the safe, clean, friendly and courteous operation of the Children s Playroom and Ball room areas.
  • Ensure the shopping tools are filled across the store to ease the customer shopping in IKEA.
  • Ensure there is a greeter at the entrance to handle yellow bags to all the customers.
  • Motivating the Customer Service staff towards achievement of work objectives. Support the team to achieve their objectives by ensuring they understand the company business plan and objectives.
  • Be Train the Trainer for the department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings

Requirements

  • Minimum Qualifications and Knowledge: Graduate
  • Minimum Experience: 3 to 5 years in a similar role.
  • Customer Focussed
  • Individual Accountability
  • Continuous Improvement
  • Personal Leadership
  • Teamwork
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Al Futtaim