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Contact Centre Operator

Jobs in Serco

Serco is looking for Contact Centre Operator having Bachelor's Degree in Business administration with minimum experience at least 2 years....

Contact Centre Operator
Full Time
08/18/2023
Depend on Experience
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Job Summary

Position Title Contact Centre Operator
Hiring Organization Serco
Base Salary AED
Job Schedule Full Time
Required Degree Bachelor's Degree in Business administration
Required Skills Keyboard Skills, Customer Handling, Email Handling, Data Entry, Use Of CAFM System
Required Experience 2 years
Joining Immediately
Nationality Any
Languages English

Position Details

  • We are looking for a Contact Centre Operator to respond to the requests directed to the Helpdesk
  • Monitor and control the daily operations of the building and to record any system anomalies via the CAFM (Computer Aided Facilities Management) fault recording system for remedial repair and planned preventive maintenance
  • You are expected to deliver client service by taking inbound calls, receiving email requests received in adherence to procedural, productivity and quality standards

Responsibilities

  • Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties
  • Answer calls within the agreed KPI (Key Performance Indicator) and to priorities calls in accordance with procedure
  • Fast and efficient handling of queries with clients
  • Record tenant/Client and system fault requests on the CAFM system accurately
  • Assign, generate and schedule job cards for technicians and building managers
  • Communication with site management and staff relating to calls/emails received
  • Follow-up with clients/tenants and technicians re job cards issued
  • Ensure that a high level of service is maintained (internal and external)
  • Ensuring that the work request is completed in CAFM system

Requirements

  • Minimum two (2) years experience in office environment using keyboard skills
  • Excellent Phone Manner
  • Excellent Customer Handling skills
  • Excellent Email Handling Skills
  • Excellent data entry skills
  • English spoken and written is essential
  • Knowledge of the property and facility management
  • Technical knowledge of building services operations is an advantage
  • Have understanding in the principles of Quality Assurance and working to procedures
  • Have an understanding and experience of using computerized logging systems
  • Ideally experience in use of CAFM system
  • Ideally a degree holder in business administration or related discipline
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Serco