Job Summary
| Position Title | Call Center Agent |
|---|---|
| Hiring Organization | The Canadian University Dubai |
| Job Location | Dubai |
| Base Salary | AED |
| Job Schedule | Full Time |
| Required Skills | Selling / Teleselling / Telemarketing Skills, Communication Skills |
| Required Experience | 2 years |
| Joining | Immediately |
| Nationality | Any |
| Languages | English |
Position Details
- Call Center Agent
- Providing a world class student experience in all transactions, voice & non voice, inbound and outbound
Responsibilities
- Managing administration, communicating, and coordinating with internal departments.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De escalate situations involving dissatisfied customers, offering patient assistance and support.
- Call clients and customers to inform them about the company s new products, services, and policies.
- Guide callers through troubleshooting, navigating the company site or using the products or services.
- Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.
- Researching required information using available resources
- Collaborate with other call center professionals to improve customer service.
- Help to train new employees and inform them about the company s customer management policies.
- Recording details of comments, inquiries, complaints, and actions taken
- Managing administration, communicating, and coordinating with internal departments.
Requirements
- A related university undergraduate degree
- A minimum of three years working experience
- English is a requirement; Arabic and other foreign languages is an asset.
- Educational industry background is a plus.
- Dubai residents is a plus.
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills.
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast paced environments
- Computer literacy
- Phone skills, including familiarity with complex or multi line phone systems.
- Customer focus and service.
- C2 English level (EUCE) benchmark. C1 is a second option.
- Selling/teleselling/telemarketing skills is a plus.
- Exceptional handling skills.
- English typing speed (50 words/minute).
- 2 years non voice contact center experience and 1 year in voice.
- Ability to work on shift basis and rotational days off.
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