Job Summary
| Position Title | Cabin Crew |
|---|---|
| Hiring Organization | Air Arabia |
| Base Salary | AED |
| Job Schedule | Full Time |
| Required Skills | Medically/ Physically Fit, Fit To Fly, Good General Health, Customer Service Role |
| Joining | Immediately |
| Nationality | Any |
| Languages | Arabic |
Position Details
- Acts as Air Arabia’s ambassador; strives to achieve customers loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers experience
- Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle
- Be ready and fit to operate ensuring productivity is in line with set measures and company’s adopted policies and procedures
Responsibilities
- Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights
- Attends Briefing to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding,Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times
- Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures)
- Administers first aid to passengers where necessary
- Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly
- Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft log book as per Air Arabia and GCAA/CAA adopted procedures
- Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs
- Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions
- Contributes to maximizing on-board revenue and Charity Cloud program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets
- Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her
Requirements
- Age: Between 20 to 30 years
- Minimum Height: 160 cm (Female), 168 cm (Male)Weight: To be in proportion to Age and Height
- Clear skin with no marks or tattoos that would be visible whilst wearing the cabin crew uniform
- Medically/ Physically fit to perform Cabin Crew duties
- Ability to swim with aid of a flotation device
- Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus
- Training in First Aid, Safety and Emergency Procedures are an added value
- Fit to fly, has good general health, no serious medical conditions or chronic diseases
- Proficient in Microsoft Office
- Language: Must be fluent in Written and Spoken English
- Fluency in Arabic is a must
- Fresh graduates are encouraged to apply for this role
- Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value
- Active cabin crew license is an advantage
- Capable of working in shift pattern and for extended working hours
- Shows high flexibility and adaptability to frequent changes and busy schedules
- Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs
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