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Bellman

Jobs in Aloft Hotels

Aloft Hotels is looking for Bellman Any nationality holder can apply for this job....

Job Summary

Position Title Bellman
Hiring Organization Aloft Hotels
Job Location Dubai
Base Salary AED
Job Schedule Full Time
Required Skills Guest Experiences
Joining Immediately
Nationality Any
Category Guest Services Operations

Position Details

  • Bellman
  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
  • Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
  • Receive, record, and relay messages accurately
  • Log all guest requests or issues into computer, contact appropriate individual or department (eg, Bell person, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction
  • Provide information to guests about room features, property amenities, and local areas of interest
  • May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
  • Assist guests with accessing internet and guestroom entertainment

Responsibilities

  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others, and support team to reach common goals
  • Comply with quality assurance expectations and standards
  • Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Aloft Hotels