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Associate - Customer Contact Services

Jobs in ADCB Group

ADCB Group is looking for Associate - Customer Contact Services having Diploma holder / University Graduate preferable...

Job Summary

Position Title Associate - Customer Contact Services
Hiring Organization ADCB Group
Base Salary AED
Job Schedule Full Time
Required Degree Diploma holder / University Graduate preferable
Required Skills Internal And External Customers Dealings
Required Experience Customer Service Environment / Call Centre
Joining Immediately
Nationality Any
Languages English, Arabic

Position Details

  • To provide Internal and External customers with accurate information regarding ADCB products and services
  • Handle telephonic enquiries and cross-selling of ADCB Retail Banking products
  • Provide correct information to all customers regarding their accounts, credit cards, loans etc
  • Answer customer queries and resolve simple complaints immediately
  • Initiate outbound calls when required
  • Cross sell various retail banking products and generate leads
  • Maximize returns and minimize risk and enhance relationships for the bank
  • Produce high quality calls and continuous follow up that leads to complete customer satisfaction
  • Communicate well and provide feedback for both internal and external customers for improvement of services or processes
  • Contribute to the overall success of the unit and generate ideas that can be implemented to enhance productivity

Requirements

  • Diploma holder, University Graduate preferable
  • Bilingual (Arabic & English) is preferred
  • Previous experience in a Customer Service Environment / Call Centre would be advantageous
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

ADCB Group