Job Summary
| Position Title | Assistant Relations Manager |
|---|---|
| Hiring Organization | Mandarin Oriental |
| Base Salary | AED |
| Job Schedule | Full Time |
| Required Experience | tailored colleague orientation experience, MO Talks and priority registration |
| Joining | Immediately |
| Nationality | Any |
| Languages | English |
Position Details
- Act as Chairperson of Guest Recognition
- Act as a hotel ambassador at all times
- Responsible for all aspects of the hotel Butlers
- Accountable for results from Guest Database audit, Guest Satisfaction and MOQA surveys, in areas relating to Guest Recognition Program
- Manage the entire Guest Relations Operations
- Act as personal liaison for all VIP guests for special requests and arrangements
- Coach, support, train and manage all Guest Relations Agents
- Act as a liaison with all hotel guests requiring special requests and requirements
- Develop new ideas for creative, cost effective guest amenities
- Ensures in-room check-in is arranged for all VIP guests
- Responsible
Requirements
- Priority consideration when applying
- A fast-track interview & selection process and, upon successful rehire, a tailored colleague orientation experience
- Access to MO Talks and priority registration to live webinars with industry experts and featured Forever Fans
- A Knowledge Portal featuring ongoing relevant learning content and development guidance
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