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Telephone Operator

Jobs in Mandarin Oriental

Industry Type: Luxury Hotels & Resorts

Job Summary

Position Title Telephone Operator
Hiring Organization Mandarin Oriental
Job Location Abu Dhabi, United Arab Emirates
Base Salary AED
Job Schedule Full Time

Job Position

  • Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle
  • It may be providing information or assistance to make an outside call or handling a complaint, etc

Job Responsibilities

  • In case of emergency, to handle all communications for the hotel whilst serving as the communication centerKeep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial) Coordinate with front office reception all telephones charges to ensure they are billed and collected from guestsMonitor TV channels in addition to outlets' and public area's music to ensure smooth and proper functioningIn case of emergency, handle all communications for the hotel whilst serving as the communication center

Job Requirements

  • Excellent organizational and effective communication skillsMinimum 1 experience in the same role in a luxury hotel is preferred
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Mandarin Oriental