Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle
It may be providing information or assistance to make an outside call or handling a complaint, etc
Job Responsibilities
In case of emergency, to handle all communications for the hotel whilst serving as the communication centerKeep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial) Coordinate with front office reception all telephones charges to ensure they are billed and collected from guestsMonitor TV channels in addition to outlets' and public area's music to ensure smooth and proper functioningIn case of emergency, handle all communications for the hotel whilst serving as the communication center
Job Requirements
Excellent organizational and effective communication skillsMinimum 1 experience in the same role in a luxury hotel is preferred