Job Summary
| Position Title | Spa Therapist |
|---|---|
| Hiring Organization | Accor |
| Job Location | Sofitel Dubai The Palm |
| Base Salary | AED |
| Job Schedule | Full Time |
Job Position
- The spa therapist’s responsibilities include greeting and welcoming spa guests, informing guests of spa packages, promotions, and rates, and customizing treatments and therapies to suit guests’ needs
- You should also be able to recommend additional spa services and up-sell spa products
Job Responsibilities
- Understands the company’s objectives and standards, values and culture of the company applying them on the job daily
- Adheres to the hotel’s policy relating to fire, hygiene, health and safety
- Achieves customers’ expectations and performance targets of the departmentWelcomes the guests/clients to the SPA and engage them in conversation to determine the services that they needInterviews the guests/clients to determine of an illnesses or medical conditions that they may have which will keep them from taking proper benefit from massage treatmentsTakes notes regarding each guest’s/client’s medical history and ensure that appropriate precautions are taken so that the condition is not aggravatedProvides guests/clients with knowledge of different types of available massages and suggest appropriate massage therapies for individual needsExplains massage procedure and provide information about products used during massageEnsures that guest/client is asked if he/she is possibly allergic to any SPA productsPerforms professional services according to standards with attention to detail and in a prompt timely manner
- Advises guests of SPA service programs, treatments and products available at the SPA including retail
- Assists in promoting Spa & body care products to guests and offer full product knowledge
- Ensures all treatment rooms are fully set up before beginning a treatment according to standards and procedures
- Maintains clients records including demographic information, medical histories and appointmentsCommunicates with all related internal departments any guest related matters, products or equipment needs, technical service requests, etc
- Performs different massage treatments based on massage list
- Upholds the standards of hygiene and sterilization as directed by law and the spa’s policies and procedure
- Participates in on-going training, with assistance from your designated trainer and continues to study to improve skills
- Attends internal spa meetings
- Reports to supervisor unusual incidents, complaints, unauthorized persons, missing or damaged hotel property and lost and found items
- Participates in the multi skills philosophy of the department
- Responds to any changes in spa function as indicated by the company
- Communicates effectively and to respond well, to questions and requests
- Works in a team, i
- e
- caring about other team members and different nationalities
- Assist other departments when requested to
Job Requirements
- Certificate holder or its equivalent2 years in similar position in a five star hotelPhysically fit for the position
- Knowledge in micros Microsoft office word/excel/power point
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