Job Summary
| Position Title | Service Reception Manager |
|---|---|
| Hiring Organization | Accor |
| Job Location | Abu Dhabi, United Arab Emirates |
| Base Salary | AED |
| Job Schedule | Full Time |
Job Position
- To lead the service function for the brand, develop and implement plans and programmes to achieve service targets in terms of revenue, quality and effective customer service
Job Responsibilities
- Receive customers in a professional manner providing them with accurate and timely information on their service needs
- Accurately inform Service Advisors of customer needs and record information accordingly
- Provide excellent customer service and monitor the customer contract
- Ensure Service Advisors call the customers to enquire on arrival delays and rebook the service if requested
- Organize and manage the shuttle service and accurately maintain the log of the service
- Maintain log books for courtesy cars
- Effectively handle customer complaints
- Patiently address issues and discuss the same with the Service Advisors
Job Requirements
- Must be a native Arabic speakerGraduate in any discipline3-5 years experience in similar role within automotive industryAbility to deal with/work under pressure and tight deadlines
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