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Service Coordinator - MENA And Turkey

Jobs in Danaher Corporation

Industry Type: Environmental & Applied Solutions, Life Sciences, Diagnostics, Biotechnology
Services: Danaher Business System, Acquisitions, Integrity And Compliance
Products: Cellular Imaging Systems, Liquid Chromatography Systems, Mass Spectrometers, Microarray Scanners

Job Summary

Position Title Service Coordinator - MENA And Turkey
Hiring Organization Danaher Corporation
Job Location Dubai, UAE
Base Salary AED
Job Schedule Full Time

Job Position

  • Drive efficiency and productivity within the field service organization while delivering an outstanding customer service experience for all customers

Job Responsibilities

  • Achieve and maintain a positive rapport with customers and Channel Partners in order to update them of their critical job status within specific timeframes
  • Create work order and cases and ensure timely dispatch of field service engineers for preventative maintenance, installations, and emergency calls while prioritizing the work as appropriate in any given day
  • Assist with the closure of service jobs, as needed, in order to invoice customers and channel partners in a timely manner
  • Drive the quote to cash process for service part and work, which includes preparing and dispatching quotation, Order Entry, Invoicing and payment coordinationUse Oracle to retrieve and update customer and other installed base information, inventory availability, part order status, all work order updates, and to make changes as required

Job Requirements

  • Undergraduate degree with 4+ years relevant experience in customer service/coordination role
  • Oral and Written Communication Skills in English, and functional knowledge of Turkish and Arabic
  • Exhibit strong leadership capabilities with the aptitude to achieve results within a work team
  • Highly effective and demonstrated Time Management and Personal Organization
  • Familiarity with standard IT Tools (Windows, MS Office)
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Danaher Corporation