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Senior Reservations And Service Center Agent

Jobs in Rosewood Hotels

Industry Type: Luxury Hotel & Resort

Job Summary

Position Title Senior Reservations And Service Center Agent
Hiring Organization Rosewood Hotels
Job Location Abu Dhabi, United Arab Emirates
Base Salary AED
Job Schedule Full Time

Job Position

  • Responsible for all tasks pertaining to the Service Center and Room Reservations
  • Senior Reservations and Service Center Agent monitors the team to ensure that prompt, courteous and efficient services are provided, in accordance with Rosewood Abu Dhabi hotel standard operating procedures

Job Responsibilities

  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
  • Ensure that standards are maintained at a superior level daily
  • Maintain complete knowledge of correct maintenance and use of equipment
  • Use equipment only as intended
  • Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day
  • Always maintain positive guest relations

Job Requirements

  • Minimum one year’s experience as a reservation’s or call center supervisor,preferably for a luxury or ultra-luxury hotel
  • Education: Bachelor or College diploma
  • Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Rosewood Hotels