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Sales And Service Officer

Jobs in HSBC Group

Industry Type: Financial Services
Services: Financial Services
Products: Asset Management, Banking, Commodities, Credit Cards, Equities Trading, Insurance, Investment Banking, Investment Management, Mortgage Loans, Mutual Funds, Private Equity, Securities Services, Risk Management, Wealth Management

Sales And Service Officer
Full Time
Dubai, UAE
07/27/2023
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Job Summary

Position Title Sales And Service Officer
Hiring Organization HSBC Group
Job Location Dubai, UAE
Base Salary AED
Job Schedule Full Time

Job Position

  • The role is primarily a customer facing role servicing customers
  • Professionalism, customer focus and a broad understanding of the fundamentals of service and needs based sales planning are critical to the success of the business

Job Responsibilities

  • The role holder will respond to a combination of ‘walk-in’ customers and creating opportunities from centrally created contact list both being the main sources of their activity
  • The role holder will need to understand and deliver the standards of service quality required maintaining published service level agreements
  • The identification of opportunities for wealth reviews and referring these to an appropriate wealth advice are key activities
  • The facilitation of approval of facilities in accordance with credit policy and lending guidelines will also be required to ensure the jobholder can meet all of the customer’s needs
  • Ownership of customer relationships is vital along with the ability to coach and develop other team members towards ensuring the Target Operating Model (TOM) as defined by Group is implemented

Job Requirements

  • Proven ability in customer service and building customer relationshipsAbility to identify customer needs and influence customers to take appropriate action to meet their needs An understanding of HSBC’s Credit Policy and Lending GuidelinesA broad knowledge of financial planning and defining customer needs
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

HSBC Group