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Rooms Controller

Jobs in Accor

Industry Type: Hotel Business Model
Services: Worldwide Augmented Hospitality Leader
Products: 25hours Hotels, ACCOR, FAIRMONT, Hyde, IBIS, IBIS STYLES, M GALLERY, MERCURE, MOVENPICK, NOVOTEL, PULLMAN, RAFFLES, RIXOS, SOFITEL, SWISSOTEL

Job Summary

Position Title Rooms Controller
Hiring Organization Accor
Job Location Dubai, UAE
Base Salary AED
Job Schedule Full Time

Job Position

  • Pre-block rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history
  • Focus on ALL members and other VIP guests

Job Responsibilities

  • Allocate room upgrades based on availability, balancing upsell opportunities with prioritization of preferred rooms/room types for ALL members
  • Review and clean up guest profiles and ensure that all information and preferences are entered and actioned in Opera PMS
  • Ensure that all advanced purchase and 3rd party payments are processed prior to arrival
  • Update MOPs and billing instructions for all arrivals
  • Review special requests on reservations and coordinate with other related departments to anticipate and fulfill the ask/s
  • Feather-free request, honeymoon or VIP setup

Job Requirements

  • Previous experience is an assetPassion for guest serviceExcellent written and verbal communication, interpersonal and leadership skills
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Accor