Operating from the Residential Lobby, the Residential Concierge Supervisor responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies
Job Responsibilities
Assists Bellman/Doorman with responsibilities and duties in their absence or due to heavy volume periods
Works closely with hotel/resort night shift to ensure the general security of the building
Ensures that the Residential Lobby and common areas area in optimal condition of cleanliness and tidiness at all times
Perform other tasks or projects as assigned by Assistant Residences Manager
The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service
Job Requirements
At least two years of post-secondary education is preferred
One to three years of concierge experience in a luxury environment
Previous Four Seasons concierge experience is preferred