Job Summary
| Position Title | Reservations Agent |
|---|---|
| Hiring Organization | Waldorf Astoria |
| Job Location | Dubai, UAE |
| Base Salary | AED |
| Job Schedule | Full Time |
| Required Skills | Customer Service, Professional Telephone Manners, Administration And Organizational |
| Joining | Immediately |
| Nationality | Any |
| Languages | English |
Job Position
- A Reservations Agent for the Waldorf Astoria Dubai International Financial Centre will serve as the main contact for room reservations and for incoming phone calls at the hotel
Job Responsibilities
- Answer internal and external phone calls and ensure positive outcome for all guest queries and room reservation requests in a timely and efficient manner
- Complete room reservations while using the OnQ property management system
- Accept and deliver messages promptly and correctly for both Guests and management
- Ensure wake-up calls are scheduled and taken place at the correct time
- Respond positively to sales inquiries to develop future sales leads
- Respond to all guests in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
Job Requirements
- Previous experience working as a Reservations Agent
- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Very good computer proficiency
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