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Reservations Agent

Jobs in Waldorf Astoria

Industry Type: Luxury Hotels & Resorts

Job Summary

Position Title Reservations Agent
Hiring Organization Waldorf Astoria
Job Location Dubai, UAE
Base Salary AED
Job Schedule Full Time
Required Skills Customer Service, Professional Telephone Manners, Administration And Organizational
Joining Immediately
Nationality Any
Languages English

Job Position

  • A Reservations Agent for the Waldorf Astoria Dubai International Financial Centre will serve as the main contact for room reservations and for incoming phone calls at the hotel

Job Responsibilities

  • Answer internal and external phone calls and ensure positive outcome for all guest queries and room reservation requests in a timely and efficient manner
  • Complete room reservations while using the OnQ property management system
  • Accept and deliver messages promptly and correctly for both Guests and management
  • Ensure wake-up calls are scheduled and taken place at the correct time
  • Respond positively to sales inquiries to develop future sales leads
  • Respond to all guests in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation

Job Requirements

  • Previous experience working as a Reservations Agent
  • A passion for delivering great customer service
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills
  • Very good computer proficiency
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Waldorf Astoria