Job Summary
| Position Title | Reservations Agent |
|---|---|
| Hiring Organization | Rotana Hotel |
| Job Location | Abu Dhabi, United Arab Emirates |
| Base Salary | AED |
| Job Schedule | Full Time |
Job Position
- We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests
Job Responsibilities
- Process and confirm guest room reservations made by clients on the phone, letter or fax
- Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
- Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc
- Show complete product knowledge, understand rate structure and apply rate management
Job Requirements
- You should have a diploma / degree within the hospitality field and previous experience in hotel reservations
- You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset
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