Job Summary
| Position Title | Premier Service Manager |
|---|---|
| Hiring Organization | HSBC Group |
| Job Location | Dubai, UAE |
| Base Salary | AED |
| Job Schedule | Full Time |
Job Position
- This role is a part of the Premier relationship team and a key relationship support role created to provide an outstanding customer experience to the valuable Premier clients and increase Premier Wealth Relationship Manager’s (PWRM’s) client facing time
Job Responsibilities
- Provide high quality sales support to a team of PWRMs mainly focused on getting appointment for PWRMs and supporting PWRMs in servicing their clientsReduce the time spent on process and administrative tasks by PWRM to increase PWRM’s capacitySupport PWRMs to manage client contact and service, including, in the absence of PWRMs, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contactProvide sales support to PWRMs including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement
Job Requirements
- Bachelor’s DegreeStrong interpersonal and empathy skills with strong decision making and ability to deliverMinimum of two years working in financial services industryPrevious experience in Retail/Premier sales preferredUnderstanding of core products, Premier proposition, and familiar with retail and wealth product processes
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