Job Summary
| Position Title | Operations Manager |
|---|---|
| Hiring Organization | Willis Towers Watson Group |
| Job Location | Dubai, UAE |
| Base Salary | AED |
| Job Schedule | Full Time |
Job Position
- Leads the H&B and CRB Operations Team in Dubai Outsource Zone taking overall responsibility for the quality, service and financial effectiveness of the business and ensuring the relevant regulatory and technical standards are met
Job Responsibilities
- Responsible for delivery of operational services in line with service, quality and cost targets
- Ensure team is operating to group, Global and/or prescribed standardized policies, processes, procedures and service standards
- Ensure all relevant staff are appropriately trained on the relevant processes, systems, procedures, and policies
- Through the management team, proactively manage all resources and processes to ensure efficiency and optimization of resource capacity
- Support and liaise with other linked functions to facilitate the achievement of service excellence
Job Requirements
- Computer literacy and competency in Microsoft Outlook, Word, Excel and PowerPoint
- Strong communication and networking skills
- Strong stakeholder management skills
- Attention to detail with high quality standards
- Strong problem solving capabilities and creative thinking skills
- Result-oriented
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