Job Summary
| Position Title | Officer- Customer Service |
|---|---|
| Hiring Organization | First Abu Dhabi Bank |
| Job Location | Abu Dhabi, United Arab Emirates |
| Base Salary | AED |
| Job Schedule | Full Time |
Job Position
- Provide assistance in supporting the Branch Manager / Assistant Manager on implementing change initiatives
- Ensure processing error free transactions in a timely manner
Job Responsibilities
- Encourage the customer to use the digital platforms (NHL App) to improve the service efficiency/experience and educate the customer how to use the APPReceive and process the customer requests within the predefined timelines
- Generate leads/referrals from NHL walk-in customers and route to Islamic branches
- Respond to all customer and operations related queries that are routing through other channels without fail within the predefined time lines
Job Requirements
- Agree on assigned targets with the Branch manager / Assistant Manager
- Engage with the customers who are waiting for their turn and treat the customers in professional mannerEnsure proper record control maintenance for customer related documents, signed agreements and etc
- as per FAB guidelines and defined SOP’s
- Bachelor’s degree in Accounting or related discipline
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