A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out
Job Responsibilities
Oversee the entire Front Office operation to maintain high standardsServe as a point of contact for regular and VIP GuestsComplete Night Audit dutiesMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitiesUnderstand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyRepresent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
Job Requirements
High level of IT proficiencyExcellent leadership, interpersonal and communication skillsAccountable and resilientCommitment to delivering a high level of customer serviceAbility to work under pressureExcellent grooming standards