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IT Executive

Jobs in Aramex

Industry Type: Oil And Gas, Chemicals And Dangerous Goods, Shipping Solutions For The Healthcare Sector
Services: International & Domestic Express Delivery, Documents Managements, Freight Forwarding, Logistics, Warehousing, Online Shopping Services.

Job Summary

Position Title IT Executive
Hiring Organization Aramex
Job Location Dubai
Base Salary AED
Job Schedule Full Time

Job Position

  • The main objective of the Support Executive job is to be part of the global logistics IT end user support team with knowledge & ownership of all Logistics IT products & solutions offered to all Aramex internal or external clients

Job Responsibilities

  • Manage and resolve all logistics IT client’s technical queries and day-to-day issues arising from internal and external business clients
  • Monitor, respond and resolve all IT support tickets logged by end users
  • Make sure all tickets are resolved within agreed business SLAs as per the priorities
  • Knowledge of all Logistics IT products offered by IT to Logistics business globally
  • Remote/Phone/ On-site support for all WMS issues that may arise within a warehousing environment
  • Configure, manage and support all RF & mobile scanning devices used by warehouse operations
  • Maintain records and track usage of all Logistics IT assets in use by global operationsAnalyze all technical issues and suggest solutions for repetitive issues to mitigate IT tickets
  • Be part of internal IT product testing team for any new developments and enhancements projects
  • Be a team player and part of global IT support team who handles all station user queries
  • Participate in periodic/daily IT team meetings and other periodic activities for the logistics teams
  • Work towards common team targets and close all IT tickets in timely manner to avoid escalations
  • Obey and follow all team leaders’ directives to achieve common objectives of the digital department

Job Requirements

  • Bachelor of computer science, Engineering, or related IT fieldMicrosoft SQL database- T-SQL is a must
  • Proven experience of working in a delivery-focus support roleExperience working in a team-oriented, collaborative environmentExperience in being a support desk team member which has defined SLAs & KPIsExcellent written/oral communication skills internally and externally with customers or operational end usersGood listening and interpersonal skills & attention to details
  • English language: excellent written/ oral communication skills
  • IT Support ticketing system knowledge is a must
  • MS Office/ Windows Server basic knowledge
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Aramex