A Hostess is responsible for make the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off
To assist in all ways to provide the highest degree of guest satisfaction
Job Responsibilities
Manage guest queries in a friendly, timely, and efficient mannerEnsure knowledge of menu and all productsFollow correct reporting procedures if faced with issuesPractice Hilton Grooming standards including uniform dress code, cleanliness and personal hygieneAssists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
Job Requirements
Positive attitudeGood communication skills (oral and Written)Committed to delivering high levels of customer serviceExcellent grooming standardsFlexibility to respond to a range of different work situations