The Guest Services Assistant is to provide courteous and professional service to our guests and to offer assistance as needed during their stay
They are to provide the highest level of recognition and personalized service to the guests
They are to also assist the Concierge duty and Service Excellence Manager in the day to day operations and be familiar with the hotel’s standards, policies and procedures
Job Responsibilities
To maintain personal contact with guests and act as hotel ambassador to greet and communicating with guest at the lobbyTo be totally familiar with room amenities, layout, rate structure, outlets (e
g
operating hours, menu, prices), facilities and services offered in the hotelTo be conversant with the Front Office computer program and its application and operation
To reply guest email inquiries within given timeframeGiving directions to attractions at LEGOLAND, Dubai Parks and Resorts as well as local tourist spots for entertainment, eatery, shopping and etc
Job Requirements
High school diploma or equivalent experience required1 – 3 years of Hotel front desk or guest relation experience using OPERA PMS or equivalent preferredMust be able to speak the English language clearly and any additional language is beneficialProvide excellent customer service and maintain a professional demeanor