This position is responsible for ensuring that all guests are given a warm, friendly, courteous, informative and efficient service
Focusing on the personal recognition of the guests, who have booked an executive room, strives to exceed their expectations, to anticipate their needs and to create a memorable experience
Job Responsibilities
Welcome and check guests into the hotel by the established procedures of the JA The ResortBid farewell to all departing guestsProvide a welcome drink /cold towels to guestsMonitor and coordinate the sequence of waiting for guests for check-in & check out
Job Requirements
Ensure that VIP1, 2 and 7 are escorted to rooms on arrivalSpecial occasion arrangementsEnsure that Guest Well-being report is being actioned with courtesy follow up call and meetingsEnsure that guest invoices are printed to attach with departure letters to send to guest rooms