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Guest Reservations Agent

Jobs in The St. Regis

Industry Type: Luxury Hotels & Resorts

Job Summary

Position Title Guest Reservations Agent
Hiring Organization The St. Regis
Job Location The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates
Base Salary AED
Job Schedule Full Time

Job Position

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate

Job Responsibilities

  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system

Job Requirements

  • Indicate special room reservation types
  • Complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations by inputting the correct code and rate into the reservation system
  • Follow proper escalation procedures when addressing guest concerns
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

The St. Regis