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Guest Relations Executive

Jobs in Hilton

Industry Type: Hotels & Resorts

Job Summary

Position Title Guest Relations Executive
Hiring Organization Hilton
Job Location Dubai, UAE
Base Salary AED
Job Schedule Full Time
Required Skills Leadership, Accountable And Resilient
Joining Immediately
Nationality Any
Languages English

Job Position

  • At Hilton Dubai Palm Jumeirah, a Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience

Job Responsibilities

  • Meet, greet and direct Guests who enter the lobby area
  • Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
  • Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
  • Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
  • Manage, record and resolve promptly Guest or customer complaints

Job Requirements

  • An ability to listen and respond to demanding Guest needs
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Flexibility to respond to a variety of different work situations
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Hilton