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Guest Experience Agent

Jobs in Four Seasons Hotels And Resorts

Industry Type: Hotels And Resorts

Job Summary

Position Title Guest Experience Agent
Hiring Organization Four Seasons Hotels And Resorts
Job Location Dubai At DIFC
Base Salary AED
Job Schedule Full Time

Job Position

  • Work with a team that boasts of employee diversity of 36+ nationalities and which is built on mutual respect, collaboration, excellent service
  • Four Seasons provides employees with the same level of care that we expect to be shared with our guests

Job Responsibilities

  • Checks in guest in an efficient and friendly manner, using guest name whenever possible
  • Issues correct keys to the guest
  • Checks out guest at end of stay
  • Assures that guest is assigned type of room requested and the correct rate is charged
  • Arranges for luggage to be delivered to guest room
  • Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
  • Settles bill accurately through credit card or cash transaction
  • Maintains a balanced bank assigned by the hotel
  • Makes change, cashes checks, and exchanges foreign currency
  • Reconciles all transactions at the close of each shift

Job Requirements

  • College education or equivalent experience
  • One to two years of Luxury Hotel Front Desk experienceStrong Concierge experienceThe position requires a flex schedule with ability to work days, evenings, overnights, weekends and holidays
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Four Seasons Hotels And Resorts