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Front Office Supervisor

Jobs in Accor

Industry Type: Hotel Business Model
Services: Worldwide Augmented Hospitality Leader
Products: 25hours Hotels, ACCOR, FAIRMONT, Hyde, IBIS, IBIS STYLES, M GALLERY, MERCURE, MOVENPICK, NOVOTEL, PULLMAN, RAFFLES, RIXOS, SOFITEL, SWISSOTEL

Front Office Supervisor
Full Time
Rooms
Sofitel Dubai The Palm
04/27/2023
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Job Summary

Position Title Front Office Supervisor
Hiring Organization Accor
Job Location Sofitel Dubai The Palm
Base Salary AED
Job Schedule Full Time

Job Position

  • Front Office Supervisors lead and perform all front desk duties including check-ins, checkouts, reservations, guest phone messages and special requests
  • Supervisors ensure that guests experience a great stay

Job Responsibilities

  • upervise Front Desk operations during your assigned shift to a consistently high standardEnsure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special eventsAdvise your shift team of any special events or VIP Guests in the hotel that dayMonitor the appearance, standards, and performance of Team Members with an emphasis on training and team workMaximize sales revenues through up-selling and marketing programManage Guest requests, inquiries, and complaints promptly and completelyMaintain the professional appearance of the Front Desk with a focus on hospitality and Guest serviceTo ensure a proper use of the telephone etiquette as per sofitel standards

Job Requirements

  • Front Office experience in the hotel
  • Strong commercial/business awareness and demonstration of sales capabilitiesCalm, organized work ethic with the ability to prioritize and meet deadlinesExcellent supervisory, inter-personal, and communication skillsA passion for delivering exceptional levels of Guest service
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Accor