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Front Desk Agent

Jobs in Accor

Industry Type: Hotel Business Model
Services: Worldwide Augmented Hospitality Leader
Products: 25hours Hotels, ACCOR, FAIRMONT, Hyde, IBIS, IBIS STYLES, M GALLERY, MERCURE, MOVENPICK, NOVOTEL, PULLMAN, RAFFLES, RIXOS, SOFITEL, SWISSOTEL

Job Summary

Position Title Front Desk Agent
Hiring Organization Accor
Job Location Dubai, UAE
Base Salary AED
Job Schedule Full Time

Job Position

  • Execute the daily functions of arrival and departure for guests in a manner keeping with the Fairmont Service Promise and the guests
  • Adheres to and executes all job task checklist points
  • Perform registration process by obtaining data from guest and by observing the established guidelines

Job Responsibilities

  • Review all Group Resumes, VIP reports, daily business reports
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working
  • Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies
  • To support the Concierge or Telephone Operator as required
  • Resolve guest complaints or otherwise follow up with manager

Job Requirements

  • Passion for guest service
  • Excellent written and verbal communication, interpersonal and leadership skills
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Degree or Diploma in Hospitality Management is an asset
  • Fluency in English, and at least one additional language Minimum of 1 year previous Hotel experience is an asset
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Accor