The primary focus of the role will be to manage the sales functions for the assigned specific portfolio by executing sales strategies
Ensure that the sales team adheres to the company mission, vision, and values by monitoring the application of standard operating procedures
Responsible for the achievement of the specific portfolio goals by directing sales teams to achieve the sales target and responsible for the location assigned and all the manpower assigned to this location as well as vehicle display and maintaining the facility as per AL Futtaim standards
The Sales Manager will lead the Sales team to consistently deliver an educational, immersive, and exciting experience to all their current and future customers
The Sales team will be the front line and advocate for BYD, supporting their mission by creating memorable experiences for their visitors and ensure that visitors get inspiration and support to learn about BYD from the moment they walk into the Showroom
Job Responsibilities
Supervises daily performance of Sales team by following up on vehicle sales achievements and value-added products, moreover, taking part in non-regular transactions during peak season to ensure the required sales target is achieved
Manage sales teams to achieve pre-determined operational targets by providing and analyzing business plans to meet operation targets determined by the management
Monitor and evaluate the sales team performance to ensure that the specific portfolios of business performances are met by taking corrective action in conjunction with the centre management, whenever required
Responsible for ensuring sales processes are efficient and customer complaints are managed by promoting standard sales procedures to the sales team members
Address customer complaints that require support to the Sales Executive to maintain customer satisfaction and achieve Customer Engagement targets
Coach sales team members to deliver a consistent standard of Customer Care, while taking actions to develop individuals for future growth within the organization
Supervises the sales team activities to ensure that all activities are carried out as per the company’s policies and procedures through effective communication and monitoring
Ensure business process standards are maintained, including the monitoring of Customer data capture and accuracy at all Point of Sales
Meet with the Sales team to update on product knowledge and EV infrastructure through regular discussion and sharing information to enhance sales team confidence and performance
Manage documentation and legal government relation matters pertaining to the sales function by adhering to the prescribed government rules and procedures to minimize legal implications to the business
Job Requirements
Required Skills to be successful:1
Managerial skills2
Communication skills 3
Timely Resolution 4
Proficient in Microsoft OfficeAbout the Team:Reporting to the Retail Director and will manage a Sales team
What equips you for the role:Bachelor's Degree 5 years of experience in a client-oriented retail luxury environment5 years of experience in leadership and people management Experience working in retail environments with strong branded experiences Valid UAE driver's license