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Customer Success Specialist

Jobs in Aramex

Industry Type: Oil And Gas, Chemicals And Dangerous Goods, Shipping Solutions For The Healthcare Sector
Services: International & Domestic Express Delivery, Documents Managements, Freight Forwarding, Logistics, Warehousing, Online Shopping Services.

Job Summary

Position Title Customer Success Specialist
Hiring Organization Aramex
Job Location Dubai
Base Salary AED
Job Schedule Full Time

Job Position

  • A customer success specialist is a professional who works with customers to ensure that they achieve their desired outcomes when using a product or service
  • The specific job responsibilities for a customer success specialist may vary depending on the company and industry

Job Responsibilities

  • Focal point for customer’s express and ecommerce shipping requests
  • Assist customers on status of their shipment, outstanding shipments or tracking
  • Manage end to end shipment life cycle liaising with all internal and external stakeholders
  • Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
  • Takes and handles customer inquiries
  • Responsible for all KPIs and SLAs agreed with allocated customers
  • Takes and registers all customer complaints
  • Drives solution of customer complaints by solving it directly or assigning tasks to other function
  • Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
  • Ensure seamless transaction liaising with Pricing and Billing teams

Job Requirements

  • 0-3 years’ experience in the Express/ Ecommerce/ Freight industry
  • 0-2 years’ experience of Customer Service preferably handling key business clients
  • Good Express product knowledge
  • Working knowledge of transportation management systems (TMS)
  • Ability to handle challenging situation in a composed manner
  • Excellent English Verbal & Written skills
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Aramex