Job Summary
| Position Title | Customer Services Supervisor |
|---|---|
| Hiring Organization | Air Arabia |
| Job Location | Abu Dhabi, United Arab Emirates |
| Base Salary | AED |
| Job Schedule | Full Time |
Job Position
- To assist the Airport Manager in managing, monitoring and reviewing daily activities in the respective station ensuring safety, security, On Time Performance, efficiency, and smooth workflow in line with Company’s policies and regulatory requirements
Job Responsibilities
- Assists the Airport Manager in monitoring the Operational and Security functions; ensures timely facilitation and smooth operation of daily activities as per Air Arabia policies and procedures laid down in the stations’ operation manual
- Conducts briefings/debriefings, and monitors ramp, check-in, safety, and security matters ensuring they are handled in accordance with operational procedures; reports deviations and delays to Airport Manager to resolve accordingly
- Liaises with Airport Manager, Flight Operations, and MCC to handle AOG, emergencies, technical delays, disruptions and service recovery
- Reports to the “Airport Manager” and Head Office all incidents/accidents using the appropriate agreed formats and proper communication channel
Job Requirements
- Bachelor degree in Management/Administration or equivalent from a recognized university, alternately a diploma in a related field combined with necessary working experience
- Basic Airport safety and security procedures and regulations trainings are a must
- “IATA Dangerous Goods Regulations”, “Passenger Handling”, and “Ground Operations Procedures” trainings or certificates are a must for this role
- Proficient in “Passenger Handling System” and “Departure Control System” (DCS)
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